Frequently Asked Questions
Frequently Asked Questions
We're here to make your shopping experience clear, simple, and stress-free. Below you'll find answers to the most common questions. If you need anything else, don't hesitate to reach out—we're always happy to help.
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Customer Service
How can I contact you?
You can reach us at info@aktani.com or call us at +1 9109197045. Our support team is available Monday through Friday, 08:00 to 17:00 (GMT -5). We respond promptly and are here to assist with any questions or concerns.
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Shipping & Delivery
Which countries do you ship to?
We currently ship to addresses within the United States only. Whether you're in a bustling city or a quiet rural area, we deliver to all locations across the country.
How much does shipping cost?
Shipping is completely free. There are no minimum order requirements, no hidden fees, and no surprises at checkout. The price you see is the price you pay.
How long does delivery take?
Your order will be delivered within 4 to 15 business days from the date you place it. Here's how it breaks down:
- Processing time: 1–3 business days (we prepare and pack your order)
- Transit time: 3–12 business days (shipment via USPS)
Orders placed before 15:00 GMT -5 are processed the same business day. Orders placed after that time are processed the next business day.
Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive an email with tracking details so you can follow your shipment every step of the way.
Are there any customs fees or import duties?
No. All applicable taxes and fees are already included in the final price shown on the product page. You will not be charged anything extra upon delivery.
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Payment
What payment methods do you accept?
We accept all major payment methods. For a full list of accepted
options, please refer to our Payment Policy page.
Is my payment information secure?
Absolutely. All transactions are processed using SSL encryption, and we do not store your payment card details. Your information is safe with us.
What currency are prices displayed in?
All prices are displayed in USD and include all applicable taxes.
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Returns & Refunds
What is your return policy?
You have 14 days from the date you receive your order to return it
for any reason—no questions asked. This is your statutory right as
a consumer.
In addition, we offer a voluntary extended return window of 30 days
in total from the date of receipt. This extended period includes your
statutory 14-day right of withdrawal, giving you extra time to decide
if the product is right for you.
What condition must the product be in to qualify for a return?
The item must be unused and returned in its original packaging with all accessories included.
How do I start a return?
Before sending anything back, please contact us at info@aktani.com. We'll guide you through the process and provide you with the return address and any additional instructions you may need.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or we sent you the wrong product. In those cases, we cover the return shipping costs.
Where do I send my return?
Returns should be sent to:
1307 Townley Rd, Richmond, VA 23229, USA
Please contact us before returning your item to ensure a smooth process.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we will process your
refund within 7 days. The refund will be issued to your
original payment method. Depending on your bank or payment provider,
it may take a few additional days for the funds to appear in your account.
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Legal Information
Where can I find your Terms and Conditions?
Our full Terms and Conditions, Privacy Policy, and Right of Withdrawal are available on their respective pages. These documents outline your rights and our responsibilities in detail.
Who operates this store?
This store is operated by Martlaz Limited (trading as Aktani), a company registered in the United Kingdom.
- Registration number: 16614951
- Registration authority: Companies House
- Legal address:73 Church Way, Iffley, Oxford, England, OX4 4EF, United Kingdom
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Product Information
What products do you sell?
We specialize in high-quality men's shirts designed for comfort, style, and versatility.
Do you restock sold-out items?
Popular items may be restocked depending on availability. If something you're interested in is out of stock, feel free to contact us—we'll let you know if and when it will be available again.
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Website Security
Is it safe to shop on your website?
Yes. Your privacy and security are our top priorities. All transactions are protected with SSL encryption, and we never store your payment card information. You can shop with complete confidence.
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Still have questions?
We're here to help. Reach out to us at info@aktani.com or call +1 9109197045 during our support hours. We'll be happy to assist you.
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Last updated: 24 February 2026